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In the unlikely event that canvases, mugs tee shirts or prints arrive damaged we will endeavour to put this right and have them reproduced. We must be notified within 14 days of receipt. We will only reprint the original file and specifications chosen; no alterations can be made to any reprints.
Reprints are at our discretion; we will not reprint an order that has been fulfilled to your requirements. It is up to the customer to ensure the specifications selected are correct before ordering. We are available through email and telephone to provide advice on the ordering process and to check quality and sizing before ordering to ensure the specifications suit your needs. If an order is placed we assume the specifications chosen are what is required and will print as best we can with the requirements chosen.
We recommend that images are selected carefully, prior to purchasing as these are bespoke products we do not provide refunds unless faulty. It is the customers responsibility to provide a good quality image; if you are unsure we are available before purchasing to check this for you.
Canvases, mugs, tee shirts and prints are bespoke made to order items and do not comply with general returns policy's. We will only reprint faulty or incorrect prints; we do not issue other reprints if the order has been fulfilled to your requested requirements. We must be notified within 14 days of receipt to entitled to a reprint, if it is damaged or under our discretion.